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Policy on Refunds

Your use of Royal Reels 16, including but not limited to your Player Account, fees, payouts, and refunds, is governed by these Terms of Service and Refund Policy (the "Policy").

Term Explanation/Overview

  1. As used herein, "Website" refers to the Internet address https://www.RoyalReels16.net. Full ownership of the Site and all of its parts (including code and layout) is with the Operator. Nothing in this Privacy Policy shall apply to the transfer of exclusive rights to the user.

  2. Digibrite SRL is the "Operator" of this website.

  3. Definition of "User": a person who accesses and makes use of the Website.

  4. What we mean by "applicable law" is the legislation of Curacao.

  5. "Funds" refers to the monetary assets that have been deposited into the Player Account; the exact amount can be seen in the User's Account. These assets can then be used for placing bets.

  6. "Player Account" — a User's profile page on the website that details the User's identity and the amount of money that User can wager.

  7. "Personal details" refer to the information that a User has voluntarily supplied about themselves while registering for the Website or when using the Website.

  8. "Details" - further information on the User (not included by the term "Personal Details").

  9. "Registration" means going to the website and filling out the User Registration Form with all the necessary details, including selecting a username and password.

  10. "Registration form" refers to the online form that users are required to fill out in order to become registered users of the website.

  11. The "Service(s)" refer to the functionality that allows users to make wagers on different contests via the website.

Mandatory Laws

  1. Please be informed that the Services on the Website are not to be used by anyone under the age of 18 or the legal betting age in your country, whichever is older. Anyone found to be using the Website Services while under the legal age of eligibility is in breach of this Policy. The Website has the authority to require evidence of age from users at any moment in order to verify that they are of legal age to use the Website Services. Without the necessary evidence of age or if the Website has reason to believe that an individual under the age of eligibility uses the Service, the Website has the right to suspend or cancel the User's account and reject any and all use of the Services.

  2. It is the User’s sole responsibility to know whether betting is legal in his/her country of residence. The Operator makes no warranty that the Website Services conform with the Applicable Law of the User’s jurisdiction. Users use the Services, offered by the Website, at their own discretion and incur the risk of responsibility by making a decision on whether the Use the Website Services is lawful in accordance with the current laws of the User’s country.

  3. The User is entirely liable for any taxes and fees applicable in connection with any prizes, generated from the use of the Website.

Registration and Account Activation

  1. The User must register on the Website in order to be able to place online bets. When registering, User promises to give correct and up-to-date information by filling out the registration form.

  2. The User should input registration data, all of which must be genuine and correct and match the legal name/last name. To verify the information supplied, the Operator has the right to request the User’s ID at any time (including, but not limited to, a copy of the passport/ID card/or any bank cards used). If the User is unable to provide such information, the Operator has the right to suspend the User's account until the User provides such information, and/or permanently cancel the account in case of failure.

  3. A single account per User is permitted on the Website. If it is discovered that there are extra or many user accounts, they will all be closed. Any and all transactions made using different accounts may be invalidated by the Operator at any time.

  4. If the User's personal or financial information changes, they are obligated to inform the Website immediately so that the account may be used accordingly. Notifying the Website of such changes is the User's duty. A breach of this Policy may occur if the User knowingly provides false information.

  5. The User verifies that the monies in the account do not originate from any illicit or unlawful sources and that they are the legitimate owners of those funds. The information that the User provides when registering and at a later date, including when making a deposit, is accurate, complete, and matches the name(s) on the credit/debit card(s) or other account(s) that will be used to add or remove funds from the User's account.

  6. Donations from unaffiliated parties, including friends, family, business associates, and spouses, are not permitted by the Operator. Only the User's registered accounts and/or payment cards may be used to finance the User's account.

  7. As part of its internal security policy, the Operator may set withdrawal and deposit limitations for the account.

  8. The User is aware and understands that their account is not a bank account and that there are no deposit or banking insurance or equivalent security measures in place to safeguard their funds. The User's account balance is not subject to interest charges.

  9. From this point on, the User must take full responsibility for protecting the security of his or her password and for any and all acts taken inside the User's account, including any harm that a third party may do to the Account.

  10. The User undertakes to promptly inform the Website of any unauthorized access to the account and/or any breach of security. Proof of such unlawful access must be provided by the User upon request. Under no circumstances will the Operator be responsible for any losses caused by the User as a consequence of incorrect use of username and password by another person or for unauthorized access to User's account, regardless of whether they were authorized Users or carried out without the User's knowledge.

Deposits and Withdrawals of Funds

  1. The Operator has the right to engage third parties to handle electronic payments and/or financial institutions to process the User’s payments.

  2. The Operator will only accept payments made using the payment methods specified on the Website.

  3. Prior to making a payment using a certain method, the User must ensure that their name is registered with the system. If the user's name does not match the one on file with the website, we will not be held responsible.

  4. To prevent any legal obligation, the user undertakes not to cancel or reverse any payments they have already made, or to abandon any previous transactions. This might lead to a reimbursement from a third party.

  5. The Operator has the authority to request additional information about the client and/or the origin funds in the event of suspicious or fraudulent deposits, such as the use of stolen credit cards or any other fraudulent or illegal activity. If the User fails to provide the requested information or documents in full or if the submitted information is not accurate, the Operator may terminate the User's account, cancel any payments, and recover any winnings. If we become aware of any fraudulent or unlawful behaviour, such as a payment, we are within our rights to notify the proper authorities and/or businesses, including credit reporting agencies.

  6. The User has to initiate a withdrawal request from the Personal Account in order to access their cash. The User may do this by going to the Website and finding the payment method that best suits their needs, then clicking on that link.

  7. At any moment, the User can request a withdrawal from their account, but only after the following conditions are met: all payments received by the User's account have been verified as not being the result of any unlawful activity; no payment has been reversed or cancelled; and the user's profile details have been completed.

  8. The Operator has the authority to conduct the identification process for any amount requested for payment.

  9. On a first-come, first-served basis, the finance department processes withdrawal requests.

  10. If the depositing system is unable to process withdrawals due to technological limitations, the Operator and User will agree on an alternative withdrawal procedure. Then, the information the User provided when registering should match the specifics of the payment method. All information provided in the withdrawal request must be accurate, and the User alone is liable for this.

  11. When the user inputs or outputs cash, the operator is not liable for the actions (or lack thereof) of any third party service provider.

  12. Account closure is entirely up to the User. You may do this by sending an email requesting it. In compliance with the Rules, all accessible monies will be distributed prior to the account's closure.

Gambling Web-Based

  1. Bets and slot machine play are the sole authorised uses of the funds. It is strictly forbidden to use this payment system for any other purpose, including sending money to other systems or paying for services.

  2. In the case of obvious infractions by the User, the Operator retains the right to deny registration on the Website, cancel the account, and/or refuse to take bets from any person without providing an explanation.

Actions That Are Not Allowed

  1. No one may use profanity, threats, demeaning language, violent imagery, or abusive communication styles against the Website's players or employees.

  2. The Users covenant not to breach the security system of the Website in any way, either physically or by attempting to do so. We retain the right to inform the proper authorities and to immediately block the User's access to the Website and terminate their account if we have reason to believe that the User has attempted or is attempting to breach, access, or otherwise circumvent our security system or software.

Issues with the System

  1. No one may use profanity, threats, demeaning language, violent imagery, or abusive communication styles against the Website's players or employees.

  2. The Users covenant not to breach the security system of the Website in any way, either physically or by attempting to do so. We retain the right to inform the proper authorities and to immediately block the User's access to the Website and terminate their account if we have reason to believe that the User has attempted or is attempting to breach, access, or otherwise circumvent our security system or software.

Disregard for Policy

  1. The User fully undertakes to pay back any and all expenses, including legal fees, that may occur due to a breach:

  2. The following are some of the topics covered: the terms of service, third party rights, the acceptance of any prizes earned via the use of the user's identity to access the services, whether with or without the user's consent.

  3. The following actions may be taken by the Operator in the event that the User violates the Policy: Notify the User using the contact information provided to seek an explanation or correction for the violation;

  4. Terminate the User's account, either with or without warning; Suspend the User's account

  5. Payouts, bonuses, or profits earned by the User due to any major infraction should be withheld.

Disputes and Reminders

  1. Prior to submitting a complaint on the Website, the User is advised to get in touch with Customer Service in a timely manner.

  2. If there is ever a disagreement, the User acknowledges that the server-stored account will be the ultimate proof used to decide the claim's fate.

Connecting

  1. There may be connections on the Website to third-party websites that are not owned nor controlled by the Operator, and which are not even mentioned in the Policy. By linking to other websites, the Operator is not in any way implying or condoning any of the views expressed thereon, nor is the Operator liable for the actions or inactions of the proprietors of such websites. The sole goal of providing hyperlinks to other websites is to offer information. Any User's usage of such links is entirely at that User's risk.

Get in Touch With Us

Get in touch with our online customer support or write an email to info@royalreels.com if you need any help with our website, services, payment methods, payouts, or refunds. Helping you is our pleasure!

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